Terms & Conditions

These Terms govern your relationship with the operator of 21bit.bet. By accessing or using the website as of 1 June 2025, you acknowledge and agree to be legally bound by all conditions set forth herein.

Definitions

OBSERVE: Clearly describing all key terms facilitates user understanding and legal clarity.
EXPAND: Integrate both explicit and implicit terminology required for AU legal compliance, including references to parties, game actions, and legal instruments.
REFLECT: Provide a comprehensive definitions section to avoid ambiguity throughout the document.

• Operator: Refers to Dama N.V., a company registered in Curaçao (Registration Number: 152125), licensed by the Curaçao Gaming Control Board (License: OGL/2023/174/0082, valid through 2025), which operates 21bit.bet and all associated services.
• User: Any individual who accesses, registers, or interacts with 21bit.bet in any capacity.
• Player: A registered User who has created an account and actively participates in betting and gameplay on 21bit.bet.
• Bet: A monetary stake or risk placed by a Player on an event or game outcome within 21bit.bet's platform.
• Bonus: Promotional or incentive funds, credits, or free rounds provided by 21bit.bet, subject to specific terms and conditions.
• Wager: The act of using funds (real or bonus) to place a bet on 21bit.bet.
• KYC (Know Your Customer): The process by which 21bit.bet verifies the identity and age of Users, pursuant to AML/CTF obligations under AU and international law.
• Game: Any casino, slot, or betting product hosted on 21bit.bet, including both live and automated offerings.
• Account: The registered profile held by a Player with 21bit.bet, used to access gaming and financial services.
• AML/CTF: Anti-Money Laundering and Counter-Terrorism Financing obligations imposed by relevant regulatory authorities.
• Promotion: Any campaign, event, or bonus activity published by 21bit.bet.

Account Registration

OBSERVE: Australian law requires strict age verification and identity checks; 21bit.bet must comply with operator licensing and customer due diligence standards.
EXPAND: Additional obligations exist with respect to data accuracy, password security, and the prohibition of duplicate accounts. Users must be informed of both their rights and responsibilities.
REFLECT: Present a structured, complete account registration section for legal defensibility and transparency.

1. Eligibility Requirements:
   • Users must be at least 18 years of age, irrespective of their country of residence, and must have legal capacity to enter into binding agreements.
   • Access to 21bit.bet is restricted to regions where online gambling is not prohibited by local law. Australian residents are permitted unless otherwise restricted by regulatory updates.
2. Registration Process:
   • To create an account, Users must provide a valid email address and choose a secure password.
   • Email verification is mandatory for account activation. An activation link will be sent to the User's registered email address.
   • Full KYC procedures apply, requiring Users to submit documents verifying identity, age, and, where applicable, address (e.g., government-issued ID, utility bill).
   • All documentation must be current, authentic, and legible. Failure to provide required documents will result in account suspension or closure.
3. User Obligations:
   • Users must provide accurate, complete, and up-to-date information during registration and throughout the use of their account.
   • Passwords must remain confidential and not be shared with third parties. Users are solely responsible for any unauthorized access resulting from their actions or negligence.
   • Duplicate accounts are strictly prohibited and may lead to immediate account closure and forfeiture of funds.
4. AU-Specific Compliance: In accordance with Australian Anti-Money Laundering and Counter-Terrorism Financing Act 2006 and associated AUSTRAC guidance, enhanced due diligence may apply for high-value transactions, suspicious activity, or on operator request.

Betting & Gameplay Rules

OBSERVE: Regulatory standards mandate clear disclosure of game rules, bet minimums/maximums, allowable bet types, and conduct expectations.
EXPAND: Prohibitions on fraud, abuse, and unsportsmanlike conduct in live product offerings (e.g. chatrooms) are industry norms and required to safeguard players and the operator.
REFLECT: Provide a detailed yet accessible framework for fair play on 21bit.bet that anticipates potential misuse.

1. Placing Bets:
   • Players may place bets using eligible funds in their 21bit.bet account, subject to stated minimum and maximum bet amounts set by each game or table.
   • All bet types and their applicable rules are published on the relevant game or promotion pages. Irregular or system-manipulated betting strategies are prohibited.
2. Modification & Cancellation:
   • Bets cannot be modified or cancelled after confirmation except in cases of proven technical failure or operator error, at 21bit.bet's sole discretion.
   • All game results are final unless a verifiable error in game logic or operation is demonstrated to 21bit.bet's satisfaction.
3. Live Casino & Chat Conduct:
   • Players must conduct themselves respectfully in all live games and interaction channels. Use of offensive language, harassment, or disruptive behaviour may result in immediate suspension.
   • Collusion, fraud, or exploitation of game vulnerabilities are strictly prohibited and will lead to account termination and forfeiture of funds.
   • 21bit.bet reserves the right to monitor, log, and review chat communications for compliance and security purposes.

Regional Compliance Note: All betting activity is monitored in accordance with AU regulatory guidelines to detect and prevent illegal gambling activity, money laundering, or problem gambling behaviour.

Bonus Terms

OBSERVE: Strict regulation of advertising, bonus offer transparency, and fairness applies under AU gambling advertising rules and international consumer standards.
EXPAND: Bonus wagering conditions, promotion stacking limits, prohibited actions/games, and abuse prevention are industry best practice.
REFLECT: Detailed bonus terms ensure user understanding while protecting both player and operator from disputes.

1. Activation & Eligibility:
   • Bonus offers may be activated via the promotions page or as otherwise communicated by 21bit.bet. Specific eligibility conditions will be set out for each promotion.
   • Bonuses are limited to one per person, household, IP address, and device unless stated otherwise.
2. Wagering Requirements:
   • All bonuses are subject to specified wagering requirements (e.g., 40x bonus amount), which must be fulfilled within the stated promotional timeframe (no longer than 30 days and not extending past 2025).
   • Failure to complete wagering requirements within the defined period will result in forfeiture of the bonus and associated winnings.
3. Excluded Games & Prohibited Actions:
   • Bonus funds may not be used on games excluded from the specific promotion. A comprehensive list of excluded games is published on the promotion page and may be updated at 21bit.bet's discretion.
   • Use of minimal risk betting, bet hedging, or any other strategy to abuse bonus offers is forbidden and may result in bonus confiscation and account suspension.
4. Combination & Stacking:
   • Unless expressly permitted, bonus offers may not be combined or stacked. Only one active bonus promotion is allowed per account at any time.
5. Abuse & Enforcement:
   • 21bit.bet reserves the right to withhold, suspend, or cancel bonus offers or winnings in the event of actual or suspected bonus abuse, fraud, violation of promotional terms, or technical error.

Regional Compliance Note: 21bit.bet complies with all AU requirements relating to gambling promotions, inducements, and the protection of vulnerable individuals. All bonus terms are set with reference to Australian best practice and extended through the promotional validity in 2025.

Payments & Withdrawals

OBSERVE: Transparency, secure handling of funds, and responsible withdrawal policies are required by global and AU industry standards.
EXPAND: Provisions for payment methods, transaction limits, fees, identity verification, and exceptional circumstances (e.g. refunds, bonus reversals) must be addressed.
REFLECT: A comprehensive payments section that integrates all operational data and legal requirements for Australia and international clientele.

1. Accepted Methods:
   • 21bit.bet supports multiple deposit and withdrawal methods, including credit/debit cards, e-wallets, and cryptocurrencies, in compliance with regional restrictions and best industry practices.
   • Specific options may vary by User's location and account verification status. Details are available on the payments page.
2. Limits & Fees:
   • Minimum and maximum transaction amounts are published on 21bit.bet. Individual limits may also be imposed for responsible gambling or AML/CTF compliance.
   • Transaction fees, if applicable, are disclosed prior to processing; Users are responsible for charges imposed by their financial institution or wallet provider.
3. Processing Times:
   • Deposits are typically processed instantly, though processing times may vary depending on the payment method and verification status.
   • Withdrawals are subject to KYC verification and will be processed within 1-3 business days, unless otherwise indicated on the site or required by law.
   • Progress of payment operations involving Friolion Ltd., Cyprus (registered company HE 419102), as the payment processor will be communicated if relevant to AU transactions.
4. Identity Verification (KYC):
   • Withdrawals are only available to verified account holders. 21bit.bet may request supporting documentation at any time to prevent fraud, money laundering, or underage gambling.
5. Refunds & Reversals:
   • Bets and bonuses may be refunded or reversed only if a game or system malfunction is confirmed by 21bit.bet. Requests for refunds outside these circumstances are subject to operator discretion, and, where required, AU legal obligations.

Regional Compliance Note: All payment handling is conducted in accordance with local AU law, responsible gambling guidelines, and industry best practice. Where cross-border processing applies, 21bit.bet ensures compliance through its Curaçao-licensed status and relevant Cypriot subsidiary (Friolion Ltd.).

Limitation of Liability

OBSERVE: Operators must clearly state both their legal obligations and the limits of their liability, particularly with regard to technical failures or unforeseen events.
EXPAND: Explicit exclusions and compensation caps required under AU law and the operational realities of global online gaming.
REFLECT: Robust limitation language ensures clarity for Users while maintaining operator protections.

• Fairness & Accuracy: 21bit.bet is committed to providing accurate game information, fair outcomes, and transparent processes in accordance with its Curaçao license and international best practices. All game results are determined by certified random number generation or live dealer procedures, audited as required.
• Exclusions of Liability: 21bit.bet shall not be liable for losses arising from:
  • Technical malfunctions, software errors, network delays, or external interruptions beyond its reasonable control.
  • System failures caused by the User's hardware, software, internet service provider, or security settings.
  • Incorrect or incomplete User-provided information, including payment and identity data.
  • Events of force majeure or circumstances outside the reasonable control of 21bit.bet or its affiliates.
• Maximum Compensation: In all cases where 21bit.bet's liability is established, the maximum compensation available to any User shall not exceed the amount of the Player's original bet or stake for the transaction or game in question.

Regional Compliance Note: Nothing in these Terms shall exclude or limit liability to a degree not permitted by applicable law, including statutory protections for AU users and consumers.

Intellectual Property Rights

OBSERVE: Intellectual property protections apply to all site content, game software, and branding.
EXPAND: The prohibition of unauthorized copying, distribution, or modification is critical to sustaining operator rights and complying with international copyright law.
REFLECT: Provide clear notices to Users to safeguard 21bit.bet's IP while supporting licensor obligations.

• Copyright Notice: All content, graphics, software, audiovisual materials, and other intellectual property displayed on 21bit.bet are owned by Dama N.V., its affiliates, or licensed suppliers, and are protected under applicable intellectual property law.
• Restrictions on Use: Users may not copy, reproduce, modify, distribute, upload, display, or transmit any content from 21bit.bet without the express prior permission of the operator or applicable rights holder.
• Software Licensing: Access to 21bit.bet's platform and games is provided solely for lawful personal use. No license or right is granted to use 21bit.bet's software or content for any commercial purpose.
• Infringement: Unauthorized use of intellectual property may result in account termination, legal proceedings, and potential liability for damages.

Privacy & Data Protection

OBSERVE: Data handling must be fully compliant with both international privacy standards and AU privacy law.
EXPAND: Reference to the site-specific privacy policy, and a reminder on ongoing compliance with privacy and data processing requirements, is legally mandatory.
REFLECT: Concise and direct privacy clause referencing the full privacy policy.

• All personal data collected by 21bit.bet is processed in accordance with the Privacy Policy, which forms an integral part of these Terms.
• By using the site, Users expressly consent to 21bit.bet's data processing, storage, and transfer practices as detailed in the Privacy Policy, including cross-border transfers as necessary for payment processing and site operation.
• 21bit.bet applies commercially reasonable measures to protect User data, in compliance with relevant AU law and international data protection standards.

Changes to Terms

OBSERVE: Regulatory and contractual standards require users be notified of changes, with options for acceptance or withdrawal.
EXPAND: Notification procedures and opt-out rights must be clear to mitigate potential disputes.
REFLECT: Explicit change procedures promote trust and transparency with Users.

• 21bit.bet reserves the right to amend these Terms at any time in accordance with evolving regulatory requirements or operational needs. The revised Terms will be published on the website with a clearly displayed effective date.
• Users will be notified of material changes via email (to their registered address) or a prominent notification banner displayed upon login.
• If the User does not agree to the amended Terms, they must discontinue use of the site and may request account closure and withdrawal of available funds, subject to the procedures outlined below.

Termination & Suspension

OBSERVE: Termination rights, procedures, and user protections must be expressly set out to comply with AU consumer law and operator licensing requirements.
EXPAND: Mechanisms for account closure, funds refund, and notification obligations are key for dispute minimization.
REFLECT: Provide stepwise procedure and legal basis for account actions.

1. Grounds for Termination:
   • 21bit.bet may immediately block, suspend, or close a User's account in the event of suspected fraud, violation of these Terms, regulatory breach, or at the User's request.
2. Procedure:
   • In most cases, Users will be notified of the intended action via their registered email address with reasons for the account action. However, in circumstances where notification could compromise investigations or regulatory obligations, advance notice may not be provided.
   • Users may voluntarily close their account at any time by contacting customer support. All outstanding monetary balances, excluding bonuses or funds derived from prohibited conduct, will be returned subject to verification procedures.
   • Accounts closed under suspicion of abuse or illegality are subject to investigation and, where appropriate, funds may be withheld and reported to relevant authorities.
3. Refunds & Settlement:
   • Refunds of available funds (excluding promotional credits or sums subject to legal freeze) will be processed in accordance with the Payments & Withdrawals section.

Regional Compliance Note: Operators are subject to AU anti-money laundering reporting obligations and must cooperate fully with law enforcement if criminal activity is suspected.

Governing Law & Jurisdiction

OBSERVE: For international operators, disclosure of governing law and dispute mechanisms is essential for contract validity and regulatory clarity.
EXPAND: Multi-layered jurisdictional exposure necessitates clear dispute resolution language, including options for arbitration or court action.
REFLECT: Articulation of governing law and escalation process ensures both legal predictability and user awareness.

• Applicable Law: These Terms, and any claim or dispute arising from or related to use of 21bit.bet, are governed by the laws of Curaçao, subject always to any mandatory provisions of Australian law applicable to Users located in Australia.
• Jurisdiction: Any dispute not resolved through 21bit.bet's customer support escalation process shall be referred to the competent courts of Curaçao. For Users resident in Australia, claims may be brought before relevant AU consumer authorities or courts as required by mandatory law.
• Dispute Resolution Mechanism: Users are required to first contact 21bit.bet support ([email protected]) to seek informal resolution. If not satisfactorily resolved within 30 days, formal proceedings may commence under the processes outlined above.
• Regional Adaptation: The operator will comply with the dispute resolution mechanisms and notification protocols as required under Australian gambling and consumer protection law through 2025.

Contact Information

OBSERVE: Full contact details are mandatory for transparency and to comply with both AU and international gambling regulations.
EXPAND: Explicit support, legal, and company contact details demonstrate operator legitimacy and accessibility.
REFLECT: Clear, accurate contact information with brand-compliant domain references.

• Support Email: [email protected]
• Official Website: 21bit.bet
• Operator: Dama N.V. (Registration Number: 152125)
• Headquarters / Legal Address: Scharlooweg 39, Willemstad, Curaçao
• Payment Processing Subsidiary: Friolion Ltd., Cyprus (HE 419102)
• License: Curaçao Gaming Control Board (OGL/2023/174/0082, valid through 2025)

Regional Compliance Note: Phone numbers and physical mailing addresses for Australia not currently specified. For all correspondence, use the support email above or refer to the registered office address in Curaçao.