Responsible Gaming

Responsible gaming at 21bit.bet is based on ensuring that gambling remains a conscious and enjoyable form of entertainment. We are committed to supporting all players with information, resources, and tools to help maintain a healthy relationship with gaming activity. Our operator provides direct assistance and protective measures wherever necessary to protect your well-being.

Risk Awareness

OBSERVE: Responsible gaming obligations under AU laws require that casino operators proactively educate users on the risks of gambling, identify behavioral warning signs, and provide accessible tools for self-assessment. AU regulatory bodies such as the Australian Communications and Media Authority (ACMA) and regional counterparts mandate continuous player protection and risk notification.

EXPAND: Beyond explicit signs like frequent wagering, subconscious factors-such as preoccupation with betting or using gambling to escape problems-represent critical risk indicators. Content here must facilitate personal reflection and ensure users are empowered with the means for early self-identification of potential harm.

REFLECT: The following information aims to help all 21bit.bet players self-monitor their gaming behavior and access timely interventions where required.

Common Signs of Gambling Risk

• Increasing frequency or amounts wagered: Betting more often or with higher stakes to achieve the same level of excitement.
• Preoccupation: Frequently thinking about gambling, even when not playing on 21bit.bet.
• Chasing losses: Trying to recover lost funds by continuing to gamble.
• Neglecting responsibilities: Ignoring work, school, or family obligations due to gaming activities.
• Borrowing to gamble: Taking loans or using credit cards to fund continued play.
• Emotional distress: Feeling anxious, guilty, or irritable when unable to gamble.

Self-Assessment Test

• Do you spend more money or time on 21bit.bet than intended?
• Have you tried to reduce or stop gambling but were unsuccessful?
• Has gambling caused difficulties with finances, work, or relationships?
• Do you feel restless or irritable when not gambling?
• Do you gamble to escape problems or negative emotions?

If you answer "yes" to two or more questions, consider seeking additional support or using the provided player protection tools.

Limits & Tools

OBSERVE: Australian standards and Curaçao licensing obligations require clear, practical self-limiting features. Players must have robust, user-accessible controls.

EXPAND: While explicit limit settings are mandated, procedural clarity on where and how to configure them in the user account must be emphasized. This maximizes user agency and regulatory transparency.

REFLECT: 21bit.bet ensures that all players have access to intuitive tools for managing their gambling activity in accordance with best practices.

How to Set Deposit Limits

1. Login to your 21bit.bet account.
2. Navigate to the 'Responsible Gaming' section within your profile dashboard.
3. Select 'Deposit Limits' from the management tools.
4. Choose your preferred period: daily, weekly, or monthly.
5. Enter the maximum amount (in AUD) you wish to permit during the chosen period. Confirm your choice.

• If you wish to decrease your limit, the change takes effect immediately. Increases may be subject to a cooling-off period (up to 24 hours) in compliance with 2025 AU gaming standards.

Time Limits & Session Controls

• Access 'Session Timer' settings in your account's 'Responsible Gaming' section.
• Set a maximum session duration (choose between 30 minutes and 6 hours).
• You will be notified when your chosen time limit is reached, and your session may be temporarily suspended to encourage breaks.

Time-Out Function (Take a Break)

• In the 'Responsible Gaming' menu, select 'Time-Out'.
• Choose a desired break period: 24 hours, 48 hours, or 72 hours.
• Confirm the break; your account will be inaccessible for the selected period, and any pending bets will be handled according to site terms.

Legal Disclaimer: 21bit.bet reserves the right to enforce compulsory limits where harmful play patterns are detected under AU consumer protection obligations.

Self-Exclusion

OBSERVE: Self-exclusion is a statutory requirement under AU law, enabling users to restrict their access on both an individual and national level.

EXPAND: Users must be presented with granular options (temporary-minimum 6 months-or permanent), supported by clear consequences and established contact mechanisms. 21bit.bet must notify users that national self-exclusion programs may also apply.

REFLECT: The process below allows full self-determination, with support and transparency at every step.

How to Self-Exclude

1. Log in to your 21bit.bet profile.
2. Access the 'Self-Exclusion' section within your account settings.
3. Choose the exclusion duration:
   • Temporary: 6 months, 1 year, or up to 5 years (changes valid through 2025).
   • Permanent: Lifetime exclusion.
4. Confirm your decision. A confirmation notice will be sent to your registered e-mail address.
5. For assistance, e-mail [email protected] (support available in compliance with AU time zones).

Consequences of Self-Exclusion

• Account Access: Once initiated, you will be unable to log in, deposit, or play on 21bit.bet during the exclusion period.
• Withdrawals: You may request withdrawal of existing balances by contacting support before full blocking is enforced. Refund terms comply with AU consumer protections.
• Reactivation: Temporary exclusions cannot be lifted prior to expiry. Permanent exclusions are irreversible, in line with 2025 regulatory standards.
• National Exclusion: For broader protection, consider registering at BetStop (AU National Self-Exclusion Register).

Legal Compliance Note: Any breach of self-exclusion by attempting to create new accounts constitutes a violation of 21bit.bet and AU regulations, and will result in permanent exclusion and potential legal consequences.

Support Resources

OBSERVE: Australian and international law mandates ready access to independent harm minimisation assistance. Contact information and the efficacy of each organization must be presented transparently.

EXPAND: It is vital to incorporate leading organizations relevant for AU users and harmonize with Curaçao's regulatory advice. Multiple contact modalities (phone, e-mail, web) must be available.

REFLECT: The following services are independent, confidential, and available to all 21bit.bet players and their families.

Helplines & Organizations

• GAMCARE
  • Description: UK-based, offers expert advice, 24/7 online chat, and self-help resources (English-speaking support).
  • Website: www.gamcare.org.uk
  • Phone: +44 808 8020 133
• Gamblers Anonymous
  • Description: International peer support group providing regular meetings and forums.
  • Website: www.gamblersanonymous.org/ga
  • Australian Meetings and Helpline: 1800 858 858
• BetStop - National Self-Exclusion Register (Australia)
  • Description: Official government service for self-exclusion across all licensed gambling operators in Australia.
  • Website: www.betstop.gov.au
  • Help Desk: 1800 238 786
• Gambling Help Online (Australia)
  • Description: Provides free, confidential counseling via webchat, e-mail, and telephone 24/7.
  • Website: www.gamblinghelponline.org.au
  • Phone: 1800 858 858
• European Gaming & Betting Association (EGBA)
  • Description: Advocacy and player protection standards for internationally licensed operators.
  • Website: www.egba.eu
  • Email: [email protected]

We encourage all users to reach out to these organizations when experiencing or suspecting problem gambling behavior.

Help for Family

OBSERVE: Family members are often directly affected by gambling addiction and require tailored information and pathways to intervention. AU consumer law recognises the importance of family support in harm minimisation.

EXPAND: In addition to professional help, peer support and practical communication strategies must be promoted. Links to forums, family groups, and clinical resources are needed for holistic support.

REFLECT: If you are concerned about a loved one's gambling on 21bit.bet or any other platform, the following advice and resources are available:

• Initiate an open, non-confrontational conversation: Express your care and concern without judgment. Use specific observations instead of accusations.
• Encourage self-awareness: Suggest use of self-assessment tools and discussion with professional counselors.
• Connect with support services:
  • Gambling Help Online - Family & Friends Section (peer forums, practical advice)
  • Relate UK: Gambling and Relationships (relationship support and chat functionality)
  • Gam-Anon International (support groups for friends/family of problem gamblers)
• Next steps:
  • Suggest a confidential call to 1800 858 858 (Gambling Help AU Hotline)
  • Engage a mental health professional if the problem persists
  • Utilize formal self-exclusion and set joint household limits where possible

Operator's Commitment

OBSERVE: AU and Curaçao regulations require 21bit.bet to monitor behavioral data for signs of problematic play, enforce preventive actions, and initiate direct intervention where required.

EXPAND: Internal checks go beyond passive monitoring to involve real-time risk alerts, automated notifications, and human oversight, particularly for suspicious betting patterns, excessive losses, or evidence of underage activity.

REFLECT: The following operator practices and interventions are enforced rigorously, using data provided upon registration and ongoing account activity.

Internal Risk Identification Procedures

• Behavioral analytics: Continuous monitoring for rapid increases in bet values, repetitive re-deposits, long gaming sessions, or erratic play behavior as per regulatory standards.
• Risk-based messaging: Automated warning messages sent when at-risk patterns are detected, with actionable information on available self-control tools and support channels.
• Account limitations: Temporary suspension or forced cool-off periods for accounts exhibiting harmful activity, in strict compliance with AU consumer law and Curaçao Gaming Control Board (GCB) license (OGL/2023/174/0082; valid to 2025).

Support Team Intervention

• Our dedicated responsible gaming team (email: [email protected]) may proactively contact users if data-driven algorithms or manual review indicate elevated risk.
• Support contact may occur if:
  • Account deposits increase unusually within a short timeframe
  • Multiple limit increases or failed self-exclusion attempts are flagged
  • Family, legal, or payment complaints reference potential gambling harm
  • Regulator or law enforcement agency notifies us of mandatory action
• All actions are undertaken in accordance with AU privacy and data protection laws, operator's Curaçao obligations, and in the best interests of the player.

Protective Clause: 21bit.bet retains the right to limit, suspend, or close accounts as required by applicable law, with full notification and appeal rights provided to the user.

Updates

OBSERVE: Regulatory obligations require ongoing updating and transparent notification of responsible gaming policy changes.

EXPAND: Multi-channel notification (direct e-mail, website banners) increases user awareness and maintains ongoing legal compliance across all operational markets, including Australia.

REFLECT: All policy changes will be communicated as follows:

• E-mail: Players will receive advance notice of updates to the e-mail address registered with their 21bit.bet account.
• Website Banner: Prominent notifications will appear on the 21bit.bet homepage and within the 'Responsible Gaming' section.
• Last Updated: This page was last revised on 21 May 2025.

Contact & Feedback

OBSERVE: Lawful operation in Australia and Curaçao necessitates a responsive point of contact for all responsible gaming matters. Information must be conspicuously available and directed to dedicated channels.

EXPAND: While a dedicated phone line is not specified, the e-mail and the operator's website contact pathway must afford direct and verifiable user interaction. Feedback on responsible gaming, self-control tools, and policy requests is encouraged.

REFLECT: For confidential help, feedback, or formal requests related to self-control and responsible gaming at 21bit.bet, please contact:

• Responsible Gaming Team: [email protected]
• Official Website Contact: 21bit.bet – access live chat or submit a request via the "Contact Us" page

If you require support beyond e-mail correspondence, please indicate your preferred contact method in your message or include details for additional accommodation (e.g., callback request, alternative e-mail).

Regional Compliance Note: All responsible gaming materials, disclosures, and services provided herein have been adapted for compliance with Australian legal standards (AU) and reflect the applicable requirements of the Curaçao Gaming Control Board. Regulatory changes will be monitored continuously through 2025 to ensure ongoing protection and compliance for all 21bit.bet players.